About Us

Placing an Order

We can only accept orders from and for delivery within Australia & New Zealand. We are looking into the possibilities of accepting orders worldwide, if you are interested please email us and we will keep you informed of developments.

Email: sales@acxpress.com.au




Placing an on-line order with ACE for ace ink products, ace refill accessories could not be easier, simply choose the product of you choice, enter the quantity you want then click on the shopping cart.

At this point if you wish to change or amend your order, simply click on the "red cross" next to the item to delete it. Once you have completed your selection, click on "checkout" and fill in your delivery and payment details.

Payment

We accept payments by Direct Deposit, Paypal, Visa and Mastercard without charging any surcharges. Payment will be made at time of ordering; your card will be debited once your order has been confirmed. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order and receive a full refund if you would rather not wait.

DIRECT DEPOSIT DETAILS
account name: Australian Cartridge Express
BSB (branch code): 012071
account number: 496602637

PAYPAL DETAILS
send money to: sales@acxpress.com.au

Credit Card Security

Our online shopping system is totally secure.

All credit card numbers are encrypted in our specialist on line shopping software when orders are placed using 128 bit encryption. They are only decrypted once they reach our computer. They are not held in clear text on any web site.

Delivery

Standard deliveries ( Australia ) are FREE of charge for orders over a set dollar value. See shipping for the current threshold. Original brand product does not qualify for free shipping unless ordered with other compatible product or bulk ink. $0.00 if order is greater than $40.00, otherwise $7.00. This is calculated on compatible inkjet cartridges, Bulk ink bottles, accessories etc. Original Brand product does not count against the free shipping threshold.

All orders placed before 3.00pm will be despatched during the same working day ( Mon  - Fri ). Orders are despatched by Australia Post or Courier.

Please allow 2  - 5 working days for delivery. The majority of orders however are received the following working day. If your order has not arrived after the fifth working day, please Email us and we will track your order. Due to the constraints of Australia Post, we are unable to track any orders before the 5th working day has elapsed.

Email: sales@acxpress.com.au

Guarantee

All ACE products are guaranteed 100%. We offer a no quibble 3 Months guarantee on ink cartridges (1 months for remanufactured or reconditioned units).

If you do experience any problems with your order, or the products please Email us. Or you wish to return an item, please Email us and Customer Services will issue you with a returns number which must be presented with the returned product / s.

Email: sales@acxpress.com.au


Specials

10% Discount

On all Jet Tec Refill Ink Kits

more info

Genuine Chip Resetter

Reset your own Canon and some compatible ink Cartridges

more info

Refill Tanks

Refill your own ink cartridges!

more info

Bundle Deals

Compatible HP 920XL and photo Paper

more info

Free

Ink Cartridges

more info